We want you to be confident in your purchase. This policy describes when refunds are available and how to request one.
1. Free trial
The 7-day free trial costs nothing, so there is nothing to refund for it. You are only charged once a paid subscription begins — if your trial started with a card, cancel before it ends and you pay nothing. Either way your account stays open, and everything you already created remains in your library to read. Downloading and exporting your content in any format require an active subscription.
2. Money back on your first payment
If your first payment doesn’t work out, you can ask for a full refund within 7 days of it — as long as you have used no more than 5% of your plan’s AI allowance since you paid. Usage is counted from the moment the payment went through, so nothing you did during a free trial counts against you. This guarantee covers the first payment on an account, once: a payment made after an earlier refund is not a first payment.
3. Renewals
Subscriptions renew automatically at the end of each billing period. You can cancel anytime from your account or Stripe’s billing portal; cancellation takes effect at the end of the period you have already paid for. If a renewal charges you for a period you no longer want, contact us within 48 hours of the charge: we refund it in full as long as you have used no more than 5% of your plan’s AI allowance since the renewal. Refunding a renewal ends the subscription.
4. How refunds are issued
Refunds go back to the original payment method through Stripe. Most card refunds settle within 5–10 business days, depending on your bank. A refund ends the paid access it covered and cancels the subscription at the same time, so you are not charged again.
5. Failed extractions or service issues
If a technical bug prevents you from using a feature you paid for, contact support — we will issue a service credit or pro-rata refund at our discretion.
6. Not eligible
- Requests made after the 7-day window, or more than 48 hours after a renewal charge.
- Requests after using more than 5% of your plan’s AI allowance since the payment.
- A first-payment refund on an account that has already been refunded once.
- Prorated charges for switching plans part-way through a billing period.
- Plans purchased through promotional pricing already at a steep discount.
- Accounts terminated for violating the Terms of Service.
7. How to request a refund
Message us in Live chat from your account, or email refunds@mcqforge.com from the address on your account with your Stripe receipt or transaction ID and a brief reason. We aim to respond within 2 business days.